Apilium Terms of Service

1. What these terms do not cover

Two of our products are not governed by this document at all.

AIngle and Mayros are distributed under their own licences, in the licence file that accompanies each. That licence is the complete agreement for that software: it contains the grant, the warranty disclaimer and the liability limit, and nothing here adds to it, narrows it, or attaches conditions to a grant already made. If you obtained either of them without visiting our website, you are not party to these terms by virtue of using it.

These terms cover apilium.com, altretta.com, my.apilium.com and hub.apilium.com, the account you hold with us, and anything you buy from us.

2. Your account

You need an account to buy a paid plan, and for nothing else. Our websites can be read, and Altretta can be downloaded and used, without one.

Give us accurate details and keep them current — an address we cannot reach is one we cannot send an invoice or a legal notice to. Keep your password to yourself; you are responsible for what happens under your account until you tell us it has been compromised.

You must be old enough to enter a contract where you live. If you open an account for an organisation, you confirm you are authorised to bind it.

Closing your account ends these terms and every paid plan under them. You can do it from your account settings at any time. What we erase and what we are required to keep is set out in the Privacy Policy.

3. Acceptable use

Use our services lawfully and do not use them to harm other people. Specifically, do not:

• break into, disrupt, or probe our systems or anyone else's through them
• send bulk unsolicited messages, or use our forms and email as a relay
• publish or distribute material that is unlawful where it can be read, or that infringes someone else's rights
• circumvent the technical measures that determine which plan you are on
• resell or sublicense access to a paid service without a written agreement with us
• scrape or automate against our services in a way that degrades them for others.

We may investigate suspected breaches and suspend access while we do, and we will tell you why unless a law or a valid order prevents us.

4. Payment

Prices are shown on the relevant product's pricing page and include VAT where it applies. The figure you see is the total you pay; the rate depends on where you are and appears on your invoice. If you give us a valid VAT number for a business in another EU member state, the reverse charge applies and the amount charged is the price without VAT.

Payments are processed by Stripe. We do not receive, store or have access to your card details. A failed payment does not delete anything; we will tell you and give you a chance to fix it before a plan ends.

Renewal, cancellation and price changes for a specific plan are governed by that product's terms.

5. Our websites and the material on them

The content of our websites, our software, our names and our designs belong to us or to our licensors. You may read, quote and link to them; you may not copy them wholesale, present them as your own, or use our name or marks in a way that suggests we endorse you.

We publish specifications, benchmarks and documentation in good faith and keep them current, but a page is a description rather than a promise. Where a document states a measured figure, it states the method with it, and you are welcome to reproduce the measurement.

Feedback you send us is free for us to use. If you tell us how to improve something, we may act on it without owing you anything, and without that giving you a claim on what we build. We will not publish your name against it without asking.

6. Links and services we do not run

Our sites and products link to things we do not control — a provider you connect, a plugin someone else wrote, a page we cite. We are not responsible for them and a link is not an endorsement. When you configure a third-party service, your relationship with that service is governed by its terms, not ours.

7. If someone's rights are infringed

If material published through our services infringes your copyright or another right, write to [email protected] with enough detail to identify the material and your claim, and we will act on it. We will tell the person who published it what we have done and why, so they can respond, unless we are prevented from doing so.

We may remove material or suspend access where we are required to by law, by a valid order, or where material is plainly unlawful.

8. Availability and changes to our services

We aim to keep our services running and we do not promise a percentage of uptime. We may change, add to, or withdraw features.

If we withdraw a paid feature or discontinue a paid service, we will give you at least 60 days' notice and refund the unused portion of any period you have paid for in advance. Free services may change or end without that notice.

9. Suspension and termination by us

We may suspend or end your access for a serious breach of these terms. Where a breach can be put right, we will tell you what it is and give you 14 days to fix it before we act, unless waiting would cause real harm — an active attack, plainly unlawful material, or a legal order.

When these terms end, your paid entitlements stop. Anything you installed on your own devices keeps working under its own licence terms, and your local files are unaffected.

10. Warranties

We provide our services with reasonable care and skill.

Beyond that, and to the extent the law allows, we do not warrant that a service will be uninterrupted, error-free, or fit for a purpose you have not told us about. Software of this kind is complex and some of it is new.

If you are a consumer, this section does not reduce your statutory rights, including your right to a service that conforms to what we described and to the remedies that follow if it does not.

11. Liability

We are liable to you for loss we cause by breaking this contract or by failing to use reasonable care and skill, up to a limit: the total you paid us in the twelve months before the event giving rise to the claim.

We are not liable for loss of profit, loss of business, loss of goodwill, or for loss you could not reasonably have expected when the contract was made. We are not liable for loss of data where you could have prevented it by keeping a backup, and we ask you to keep one.

None of this applies to death or personal injury caused by our negligence, to fraud or fraudulent misrepresentation, to your statutory rights as a consumer, or to any other liability that Estonian or EU law does not permit us to limit or exclude. If a court finds any part of this section unenforceable, the rest still applies.

12. Your responsibility to us

If you use our services in breach of these terms and someone brings a claim against us because of it, you will cover our reasonable costs of dealing with that claim. This does not apply to a consumer acting outside a trade or profession, and it does not apply where the claim arises from something we did.

13. Export control

Our software may be subject to export control law. You confirm you are not located in, and will not use our services from, a country subject to an embargo that would prohibit it, and that you are not on a list of restricted parties.

14. Changes to these terms

We may change these terms. If a change materially affects your rights or what you pay, we will tell you at least 30 days before it takes effect, at the address on your account, and it will apply from your next renewal. If you do not accept it, close your account or cancel before then and the current terms apply until your period ends.

Corrections that change no obligation — a broken link, a typo, a clearer sentence saying the same thing — take effect when published. Every version carries the date it took effect.

15. Governing law and disputes

Estonian law governs these terms. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live, and you may bring proceedings there.

Before going further, please write to us — most things are a misunderstanding and we would rather fix it than argue about it. If we cannot resolve it, you can refer the matter to the Estonian Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority, or use the European Commission's online dispute resolution platform.

16. General

These terms, together with any product terms that apply to you, are the whole agreement between us about the subject they cover, and they replace anything said beforehand.

If a court finds any part unenforceable, the rest stands. If we do not enforce something straight away, we have not given it up.

You may not transfer your rights under these terms without our consent. We may transfer ours if our business is reorganised or sold, and your rights will not be reduced by it.

Nothing here gives rights to anyone who is not a party.

17. How to reach us

Write to the address that matches what you need. A legal notice reaches us at the address below or at the registered one.

Apilium Technologies OÜ · Tallinn, Estonia · Registry code 17409213